Legal

Vitent Privacy Policy

Last updated: August 25, 2026

Vitent, Inc., a corporation registered in the State of Delaware, USA (“Vitent,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, transfer, and protect personal information when you use the Vitent web application, websites, and related services (collectively, the “Service”), and how you may exercise your privacy rights.

For data-protection laws that use the terms “controller” or “business,” Vitent, Inc. is the controller or business responsible for the processing described in this Policy, unless we tell you otherwise. Contact us at support@vitent.ai.

1. Scope

1.1 This Policy applies to the Vitent websites, web application, and related services that link to it. If we introduce an application, API, enterprise product, community, plug-in, or another service, we may update this Policy or provide a service-specific notice.

1.2 This Policy does not govern independent third-party products or websites. Their own privacy notices apply when you leave Vitent or choose to use their services.

2. Personal information we collect

2.1 Information you provide

• Account information: name, username, email address, mobile number, profile photo, login credentials or verification information, account status, and registration details.
• User Content: prompts, scripts, storyboards, character and scene descriptions, text, images, video, audio, reference materials, project files, generated results, and exports.
• Payment and transaction information: order number, plan, amount, transaction status and time, credit balance and history, billing contact, company name, and tax or invoice details. Payment providers generally process full card or payment credentials directly.
• Communications: support requests, feedback, complaints, deletion or refund requests, contact details, screenshots, recordings, and related project or order information.

2.2 Information collected when you use the Service

• Generation and project data: task parameters, model selection, status, credits used or returned, failure reasons, retry history, project history, and download or export records.
• Device and network data: IP address, browser type, operating system, device identifiers, network status, access times, and referring or visited pages.
• Usage, safety, and diagnostic data: login, operation, task, and error logs; feature interactions; content-safety results; security signals; violation history; and complaint-handling records.
• Cookies and similar technologies: identifiers and local storage used to keep you signed in, remember preferences, secure the Service, understand performance, and improve the user experience.

3. Google Sign-In and Google API data

3.1 When you choose “Sign in with Google,” we may request the standard Google authentication scopes openid, email, and profile, as shown on Google’s consent screen. Google may then provide your Google Account identifier, name, email address, profile photo, and related account authentication information.

3.2 We use information received from Google only to:

• authenticate you and create, link, or manage your Vitent account;
• display your account name and profile photo;
• protect the Service, prevent fraud, and troubleshoot login issues; and
• provide account notices and support you request.

3.3 Google Sign-In does not give Vitent access to your Gmail messages, Google Drive files, contacts, calendars, or other Google content. If a future feature needs additional Google data, we will explain the purpose and request your separate authorization before accessing it.

3.4 We do not sell Google user data, use it for targeted advertising, or use it to train general-purpose or public AI models. We share it only with service providers acting on our instructions when necessary to operate or secure authentication, or when disclosure is required by law. Human access is limited to cases where it is necessary for security or support, you have given permission, or law requires it.

3.5 Vitent’s use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements where applicable.

3.6 You can revoke Vitent’s access in your Google Account connections. Revoking access prevents future Google Sign-In access but does not automatically delete your Vitent account or information already stored. To delete that information, use the account controls available in Vitent or email support@vitent.ai.

4. How and why we use personal information

We use personal information to:

• create and manage accounts, authenticate users, and provide the Service;
• process prompts and assets, run generation tasks, store projects, show history, and provide exports;
• process purchases, credits, refunds, invoices, and customer support;
• maintain, troubleshoot, analyze, and improve functionality, quality, and performance;
• protect users and the Service, prevent fraud and abuse, enforce our Terms, and conduct content-safety review;
• send transactional, security, service, and policy notices;
• comply with legal, tax, accounting, regulatory, judicial, and administrative requirements; and
• establish, exercise, or defend legal claims.

4.1 Legal bases for EEA, UK, and similar jurisdictions

Where applicable law requires a legal basis, we rely on:

• Contract: processing needed to create your account, provide requested generation and project features, and fulfill purchases.
• Legitimate interests: securing and improving the Service, preventing fraud, understanding performance, supporting users, and protecting our legal rights, balanced against your rights and interests.
• Consent: where you choose Google Sign-In, authorize optional uses of content, receive optional marketing, or consent to non-essential cookies. You may withdraw consent at any time without affecting prior lawful processing.
• Legal obligation: processing needed to comply with law, lawful requests, tax, accounting, safety, or regulatory duties.
• Vital or public interests: in the limited circumstances recognized by applicable law.

5. User Content, generated content, and AI improvement

5.1 User Content may include your personal information or another person’s personal or sensitive information. You are responsible for having a valid legal basis and any required permissions before submitting it.

5.2 Private projects, uploaded assets, and generated content are not used by default to train public models. We may process this content to perform your request, store projects, provide exports, secure the Service, troubleshoot issues, handle complaints, and meet legal obligations.

5.3 We may use content for product improvement, quality evaluation, workflow or tool optimization, or a case study only where you expressly authorize it, join a disclosed testing or co-creation program, or the content has been lawfully de-identified so that it cannot reasonably identify an individual. Necessary safety, abuse-prevention, and troubleshooting processing does not depend on an optional improvement authorization.

6. Cookies and similar technologies

We use necessary cookies and similar technologies for authentication, security, preferences, payments, and core operation. We may use analytics technologies to understand use and performance. You can manage cookies through your browser; disabling necessary technologies may prevent parts of the Service from working. Where applicable law requires consent for non-essential cookies, we will request it before using them.

7. How we disclose personal information

We do not sell personal information. We may disclose it in the following circumstances:

• Service providers: cloud hosting and storage, AI model and generation providers, content-safety and security providers, payments, email or messaging, analytics and performance monitoring, and customer-support tools. They may process information only to provide contracted services and are subject to appropriate obligations.
• Your direction: when you ask us to share or export information, use an integration, collaborate with others, or otherwise consent.
• Legal and safety reasons: to comply with law or valid legal process, protect rights and safety, investigate abuse or fraud, enforce agreements, or respond to an emergency.
• Corporate transactions: in connection with financing, a merger, acquisition, reorganization, asset sale, or insolvency, subject to applicable notice and protection requirements.
• Professional advisers: auditors, lawyers, accountants, insurers, and advisers who need the information and are bound by confidentiality or professional duties.

We may also disclose aggregated or de-identified information that cannot reasonably identify you. We do not publicly disclose personal information unless you direct us to do so, we obtain required consent, or law permits or requires disclosure.

8. International data transfers

Vitent, Inc. is registered in Delaware, USA, operates internationally, and uses service providers that may process information in the United States and other countries outside the country where you live. Those countries may have different data-protection laws. Where required, we use legally recognized safeguards for international transfers, such as appropriate contractual protections, adequacy mechanisms, or another lawful transfer basis, and provide additional information or obtain consent when applicable.

9. Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including to provide the Service, maintain account and project history, meet legal, tax, accounting, and audit obligations, resolve disputes, prevent fraud, and enforce agreements. Typical factors include:

• account data is generally kept while your account remains active;
• projects and generated content are generally kept until you delete them or close the account, subject to available product controls;
• transaction and invoice records are kept for legally required financial and tax periods; and
• security, support, complaint, and dispute records are kept for a reasonable period based on risk and legal requirements.

After the retention period, we delete or de-identify information, except where law requires continued retention. Deletion from active systems may be followed by limited backup retention until normal backup cycles complete.

10. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information, such as access controls, least-privilege permissions, encryption in transit, logging, backup, and security monitoring. No online service can guarantee absolute security. If a personal-data incident occurs, we will investigate, mitigate harm, and provide notices as required by applicable law.

11. Your privacy rights

Depending on where you live and subject to legal exceptions, you may have rights to access, obtain a copy of, correct, delete, or port your personal information; restrict or object to processing; withdraw consent; and receive information about processing. You may also have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects. Vitent does not currently use solely automated decision-making to make such decisions about users.

To exercise a right, use available account controls or email support@vitent.ai. We may verify your identity and authority before completing a request. We will respond within the period required by applicable law and explain if an exception applies. You may also lodge a complaint with the data-protection authority where you live or work, including an EEA supervisory authority or the UK Information Commissioner’s Office, where applicable.

11.1 California privacy notice

If the California Consumer Privacy Act applies to our processing of your information, California residents may have rights to know and access the categories and specific pieces of personal information collected; correct inaccurate information; delete information; opt out of sale or sharing; limit certain uses of sensitive personal information; and receive equal service without unlawful discrimination for exercising a privacy right.

Vitent does not sell personal information and does not share it for cross-context behavioral advertising as those terms are defined by the CCPA. We do not use or disclose sensitive personal information for purposes that require a right to limit under the CCPA. You or an authorized agent may submit a request to support@vitent.ai.

12. Account deletion and Google access

You may request account deletion using available Vitent account controls or by emailing support@vitent.ai from the email associated with your account. Before deletion, download any projects or content you want to keep and resolve pending transactions or disputes. Deletion may permanently remove projects, assets, generated content, credits, subscription benefits, and team permissions.

After verification, we will close the account and delete or de-identify associated personal information, except information we must retain for law, security, fraud prevention, payment disputes, or legal claims. Separately revoke Vitent in your Google Account connections if you want to stop Google authorization immediately.

13. Children

The Service is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal information from children under 13, or below another age at which parental consent is required by applicable law. If you believe a child provided personal information without required authorization, contact support@vitent.ai and we will take appropriate action.

14. Sensitive information

User Content may contain faces, voices, identity documents, financial or health information, precise contact details, information about children, or other sensitive information. Please do not upload sensitive personal information unless necessary and lawful. If content contains another person’s sensitive information, you are responsible for obtaining any consent or other legal basis required for Vitent to process it on your behalf.

15. Changes to this Policy

We may update this Policy to reflect legal, regulatory, technical, product, vendor, or operational changes. We will notify you of material changes through the Service, email, or another appropriate channel. The “Last updated” date identifies the current version. Where law requires consent to a change, we will request it.

16. Contact us

Questions, complaints, privacy requests, and account-deletion requests may be sent to support@vitent.ai.

Controller: Vitent, Inc.
Registered address: #43354, 1111B South Governors Avenue, Dover, DE 19904, USA
Contact: support@vitent.ai